When a quiz or survey is set up for a single attempt for student completion, you may find that certain circumstances occur that will require you to reset the assessment so that students can complete it.
Once a student clicks to enter the quiz if they click out of it, click submit, the power goes out, they close their browser, etc. then if they try to go back in to complete the assessment they will be “locked” out.
At this point they might contact you to ask what to do to complete their assignment or you might noticed a “lock” in the gradebook.
To reset the quiz so that student’s can continue, click on the lock. You will get the Modify Grade page where you can see that no points have been assigned. Click on the View button.
Here you see the student’s attempt to take the quiz or survey. Quickly scroll down through the quiz to see if they happened to answer any of the questions before their problem occurred that closed their quiz attempt. The best place to look is under the Given Answer.
If you see no answers then click on the Clear Attempt button to clear out the quiz and reset the student’s ability to retake the quiz.
If you see that students have answered some of the questions then you’ll have to make a judgement call on if you want the student to retake the entire quiz or just the parts that they did not get a chance to answer. At this point you’ll have to manual give points to the remaining questions.