Sharing What I Find

Instructional Design and Technology in Education

Blackboard – Message Feature

There are many ways that students can communicate with instructors through Blackboard. Using the discussion board for more formal discourse and sending email messages for individual questions or thought are probably the most commonly used tools. Another feature that is available is the internal Messaging system.

Students can send a message to an instructor or to individual student(s) by going to the Communication Menu and selecting Messages.

You then get a chance to review any incoming messages by clicking on the Inbox link or you can create a New Message by clicking on the New Message envelope icon.

Select the recipients and create the Message and submit.

The Blackboard Manual says, “Keep in mind that Messages cannot be sent or received outside of the users in the Course.” It’s also important to know that there is no visual que that you have a new message – you have to go to the Message area to see them.

We suggest that if you don’t want to have your students use this feature then you turn it off! Nothing is more frustrating for a student to have a message out there that goes unanswered. To turn this feature off go to the Control Panel=>Manage Tools=>Tool Availability=>then scroll down the list of available Blackboard tools and make the Messages Tool not Available.

Author: Heidi Olson

Heidi enjoys working with content experts in developing eCampus courses to provide alternatives for students. Her other interests include faculty training in best practices for eCampus and researching eCampus tools to help fulfill learning outcomes. Having worked in the distance education arena for over 20 years, she has a wide range of experiences in supporting students and faculty as technology and pedagogy evolve.

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